Does the good documentation increase the load of technical support?
Scott, an ISV-entrepreneur, on BoS forum has recently complained that since their company had reached a new level of technical documentation the number of service requests grew up.
One response to “Does the good documentation increase the load of technical support?”
Leave a Reply
Fatal error: Call to undefined function related_posts() in /home1/idrathe1/public_html/writerriver/wp-content/themes/hybrid-news/functions.php on line 28
I have also witnessed this happening at my job. We get more requests now for more systems and more of the company (other tech teams) are leaning on us (help desk) to support more and do it better.