UAX User Assistance Experience: New column and lessons from the Dobro

UAX User Assistance Experience: New column and lessons from the Dobro.

a common learning pattern [is]:

  1. This is easy.
  2. This is hard.
  3. This is easy.

So how does user assistance help move a user from the naive “this is easy” to the expert “this is easy”?

Janet Swisher

Janet is a technical writer in Austin, Texas.

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