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Wiki Analytics / Socialtext Open Developer Community
Wiki Analytics / Socialtext Open Developer Community to learn more about analytics on web pages that can help you determine the overall health of a community.
Old Media, Technical Writers, and the Evolution of Documentation
Old Media, Technical Writers, and the Evolution of Documentation
Managing Online Communities
Managing Online Communities: The Next Big Idea for Communications Professionals? by Rahel Anne Bailie “To be able to leverage user-generated content, an organization needs to have a community from which to draw information and opinions, and those communities need moderators. Community management, a relatively new career track, seems to be a logical next step for [...]
User:Applicationswhisperer – MediaWiki
User:Applicationswhisperer – MediaWiki.
One of my blog readers sent me this and I wanted to be sure to share it widely!
The size of social networks | Primates on Facebook | The Economist
The size of social networks | Primates on Facebook | The Economist.
In search of micro-elites: how to get us …
In search of micro-elites: how to get user-generated content
Hands-Free Documentation analyzes requir …
Hands-Free Documentation analyzes requirements and choices for documentation for tasks that require action away from a book or computer screen such as car maintenance or cooking.
XML Personas on Teleread (bringing the e …
XML Personas on Teleread (bringing the ebooks home) describes different types of DTDs, including DocBook and DITA, and cracks me up.
I found Kick Butt With Internal Site Sea …
I found Kick Butt With Internal Site Search Analytics helpful when analyzing search terms used on our external help site.
Green’s Opinion: Mylyn WikiText targets OASIS DITA
Green’s Opinion: Mylyn WikiText targets OASIS DITA.
Possible full cycle wiki-DITA-wiki transformation. Wonder what he thinks of Michael Priestly’s color photo-greyscale photocopy-color photo analogy.
Dita, DocBook and the Art of the Document – O’Reilly XML Blog
Dita, DocBook and the Art of the Document – O’Reilly XML Blog. My favorite line is from the comments, “Making the HTML customized is not too hard, but making PDF output changes throws one headlong into XSL-FO (and it’s gnarly).”
Community and documentation – what’s the best blend?
O’Reilly editor Andy Oram has an excellent article about community-based documentation where he shares his research findings – and it’s not all sugar-coated. Only about half of forum questions are answered correctly, and when a user needs more training or indepth explanations on complex products or configurations, the community can sometimes let them down. Community [...]
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