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Twitter Postings: Iterative Design Jakob Nielsen’s Alertbox

Twitter Postings: Iterative Design Jakob Nielsen’s Alertbox.

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Four useful skills for the technical communicator

Scott on DMN commuincations writes about four essential skills technical communicators must have to excel in their profession.

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Every piece of content matters – an interview with Gerry McGovern | Information & Design

Listened to this podcast last night and this morning. Gerry McGovern talks about the importance of “care words” on a website. These words are the content people are looking for but aren’t using in the search engines. He says finding the right words to match what the customer is looking for can make a huge [...]

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3 Question you ask me a lot, about money

Penelope Trunk is my favorite blogger right now. Everything she writes is fascinating. It’s persuasive and eye-opening. Always makes me think.

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How Help Can Be Structured to Look Like a Website | Gryphon Mountain Journals

I like Ben’s point here — that if users search the web for help more than they search an application’s help file for help, perhaps we should dress up our help to look more like the web. Lots of comments on this post.

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Open Source Docs don’t have to suck

Open Source Docs don’t have to suck.
OSCon presentation by Addison Berry, documentation lead for Drupal. Favorite quote:
“Documentation is like sex. When it’s good, it’s very, very good, and when it’s bad, it’s better than nothing.”

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