The End of DocTrain Conferences: The Beginning of New Opportunities
via The Content Wrangler.
Latest Articles
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Documentation as a Point of Experience | LugIron Software
Bit of perspective as to how you and your company can improve one specific customer Point of Experience.
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How to Listen to the User and Hear the Experience « Usability Post.
This seems to be the week for advice on listening.
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Map Multiple Locations by Address. If you ever want to quickly map a bunch of people, this tool works well. The batchgeocoder.
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How to watch share or edit MKV files and add subtitle to MKV?
In this guide we will explain how to convert MKV to AVI WMV MPEG MP4 VOB DVD for further use (sharing or editing) with MKV Converter. It includes 2 parts.
Part1: some knowledge about MKV video format
Part2: how to convert MKV to AVI WMV MPEG MP4 VOB DVD and add subtitle to MKVPart1 some knowledge about MKV video
What’s MKV video format?
An MKV file is a Matroska file, the Matroska Multimedia Container is an open standard free Container format . It is similar in conception to other containers like AVI, MP4 or ASF, but is entirely open in specification, with implementations consisting mostly of open source software. Matroska file types are .MKV for video (with subtitles and audio), .MKA for audio-only files and .MKS for subtitles only.How to play MKV files on Windows?
In principal you can play MKV files on almost every Mediaplayer on Windows if you have the latest CCCP playback pack from Matroska Download Page installed, as most of these players are based on Microsoft DirectShow (TM).Part2 how to convert MKV to AVI WMV MPEG MP4 VOB DVD and add subtitle to MKV?
Things you will need
MKV video
MKV Converter
Seperated subtitle in srt formatGet Start:
1. Download a MKV Converter, install and run it2. Put your MKV subtitle in the same folder with MKV video and name as the MKV.
ie. D:\Movie\chd-ntbos-bdrip.MKV D:\Movie\chd-ntbos-bdrip.srt
3. Then select “Add” button to load the MKV video files, this MKV Converter will detect your subtitle and add it automatically.
4. Click the “Convert to” drop-down button to choose the output formats;
Click the “Target Path” button to find the destination folder for output file;Besides, you can set the subtitle language in the Edit Menu if you have several subtitle file in different languages.
5. Click the “Start” button to begin the conversion.
This is the easiest way to convert MKV to AVI WMV MPEG MP4 VOB DVD with MKV Converter and add subtitle to MKV. Now just enjoy your MKV videos on any media player like iPod iPhone PSP Zune Blackberry even burn MKV to DVD to play on Home DVD Players!
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When a writer doesn’t allow sufficient time to work in an uninterrupted space, he or she can’t get immersed in the material. Without that immersion, the writing skims along the surface, draws on other peoples’ ideas, and uses short cuts like cliches to communicate.
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XAMPP – an easy to install Apache distribution containing MySQL, PHP and Perl. XAMPP is really very easy to install and to use – just download, extract and start.
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AODC day 1 – Feedback and Collaboration in Help « ffeathers — a technical writer’s blog.
Matthew Ellison gave a number of examples of simple feedback mechanisms in existing help systems, where the online system provides a way users can rate their experience of help. Typically, the help system asks if the information was useful, and offers you a text box to provide feedback. Examples are QuickBooks Help, eBay Help, Yahoo Help.
Some more sophisticated examples:
- Adobe Help Viewer, used for FrameMaker, Captivate, RoboHelp. Built on Adobe Air technology. Allows you to add comments, via an optional pane at the bottom of the viewer. You have to sign in with an Adobe ID in order to provide the feedback. You can also choose to keep the comment private i.e. not visible to other users. It also sends a confirmation email when you add a comment, and awards you some Adobe Community Help points. This gives you a warm feeling, said Matthew with his trademark smile
- Help for Adobe Captivate — You can see the comments from other users in the comments window. So users can even start a dialogue with each other via the comments.
- Help for Flare, by MadCap Software, allows the same level of collaboration. The help is delivered in DotNet help format, embedded in the product. At the top of every topic is a bar allowing you to rate the topic. You can rate the topic, see the current rating and provide feedback. You can also see all recent comments for all topics. Matthew comments that the options are not very visible. The help author at MadCap says that it’s not much used, probably because it’s not very visible.
- Adobe Help Viewer, used for FrameMaker, Captivate, RoboHelp. Built on Adobe Air technology. Allows you to add comments, via an optional pane at the bottom of the viewer. You have to sign in with an Adobe ID in order to provide the feedback. You can also choose to keep the comment private i.e. not visible to other users. It also sends a confirmation email when you add a comment, and awards you some Adobe Community Help points. This gives you a warm feeling, said Matthew with his trademark smile
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User:Applicationswhisperer – MediaWiki.
One of my blog readers sent me this and I wanted to be sure to share it widely!
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Tips and Truisms: Listening for Graphic Recording or Visual Note-Taking « Sunni Brown / BrightSpot.
Listening Truisms:
- In all probability, humans will never write as fast as we talk.
- Listening is not an automatic pilot. It is a conscious decision that you make.
- Listening is like any other exercise – you have to develop “muscles”. And even when you’re really muscular, you still have to warm-up.
- Listening requires being OPEN, so emotions cloud pure listening.
- If you listen without diluting the experience with your own emotional responses, you LEARN more.
- It is worth it to learn to listen.
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Top 10 Information Architecture Mistakes
Complexity, inconsistency, hidden options, clumsy UI mechanics, and more. -
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Does the good documentation increase the load of technical support?
Scott, an ISV-entrepreneur, on BoS forum has recently complained that since their company had reached a new level of technical documentation the number of service requests grew up.
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