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Identity and Authority. Why the Foundation of Documentation is Changing. | The LugIron Software Blog
Identity and Authority. Why the Foundation of Documentation is Changing. | The LugIron Software Blog. In this post, LugIron says documentation departments now have competition from other sources, whereas previously they dominated this arena without challenges from other sources. He pulls together several posts by various bloggers and suggests a trend in the industry. He [...]
AODC day 1 – Feedback and Collaboration in Help « ffeathers — a technical writer’s blog
AODC day 1 – Feedback and Collaboration in Help « ffeathers — a technical writer’s blog.
Matthew Ellison gave a number of examples of simple feedback mechanisms in existing help systems, where the online system provides a way users can rate their experience of help. Typically, the help system asks if the information was useful, and [...]
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