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documentation
What makes a technical writer tick
Technical writers are Jills and Jacks of all trades. But what really makes a tech writer tick? In this guest post, Sarah Maddox explores that question and comes up with some interesting answers.
Documentation as a Point of Experience | LugIron Software
Documentation as a Point of Experience | LugIron Software
Bit of perspective as to how you and your company can improve one specific customer Point of Experience.
Does the good documentation increase the load of technical support?
Does the good documentation increase the load of technical support?
Scott, an ISV-entrepreneur, on BoS forum has recently complained that since their company had reached a new level of technical documentation the number of service requests grew up.
Coding Horror: How to Write Technical Documentation
Coding Horror: How to Write Technical Documentation.
Collaborative Walkthrough Video: A uni …
Collaborative Walkthrough Video:
A unique look at how other organizations deal with documentation design and critique. Plus some really good best practice tips.
Best Practices for Editing Modular Docum …
Best Practices for Editing Modular Documentation
Proposed API for tools to help educate computer users online – O’Reilly News
Here are some thoughts about how to help developers create adequate tools for educating users. The author asks for feedback on this draft. He shouldn’t just hear from developers and software architects.
Proposed API for tools to help educate computer users online – O’Reilly News.
What You Leave in Your Wake
What You Leave in Your Wake
Beijing Olympics Style Guide
Beijing Olympics Style Guide
Is printed documentation dead?
Is printed documentation dead?
22 things to check before publishing a t …
22 things to check before publishing a technical manual
How I write Help for a topic-based help …
How I write Help for a topic-based help system
Community and documentation – what’s the best blend?
O’Reilly editor Andy Oram has an excellent article about community-based documentation where he shares his research findings – and it’s not all sugar-coated. Only about half of forum questions are answered correctly, and when a user needs more training or indepth explanations on complex products or configurations, the community can sometimes let them down. Community [...]
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