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How Can Directory Assistance Be Free?
Ever wondered what the business model is behind Goog 411 (free directory service)? It’s “a test bed for a voice-driven search engine for mobile phones.”
Google Voice
Google Voice. The help content for Google Voice is pretty cool — just a list of basic tasks (about 20) with short instructional video clips. I don’t know why the scripts to the video tutorials aren’t made available, but it’s a good example of how to do video tutorials for help content. Usually Google knows [...]
Flare Does DITA. Google Makes Waves.
Flare Does DITA. Google Makes Waves.
Quick Tips for Google Reader Power Users
Quick Tips for Google Reader Power Users.
I found Kick Butt With Internal Site Sea …
I found Kick Butt With Internal Site Search Analytics helpful when analyzing search terms used on our external help site.
Zoho: The Little Engine That Could (Take on Both Microsoft and Google) – ReadWriteWeb
Zoho: The Little Engine That Could (Take on Both Microsoft and Google) – ReadWriteWeb. Hat tip: Thanks to Sarah O’Keefe for pointing out this article.
Technical Writing at Google | Shanghai Tech Writer
Technical Writing at Google | Shanghai Tech Writer.
The Google Chrome comic – why it didn’t work.
The Google Chrome comic – why it didn’t work
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