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Write Answers, Not Documentation
Write Answers, Not Documentation
AODC day 1 – Feedback and Collaboration in Help « ffeathers — a technical writer’s blog
AODC day 1 – Feedback and Collaboration in Help « ffeathers — a technical writer’s blog.
Matthew Ellison gave a number of examples of simple feedback mechanisms in existing help systems, where the online system provides a way users can rate their experience of help. Typically, the help system asks if the information was useful, and [...]
UAX (User Assistance Experience): Bless their hearts award #09-2
UAX (User Assistance Experience): Bless their hearts award #09-2
Everyone who writes online help should add a 6-monthly recurring reminder in Outlook (other calendaring software is available – and preferable!) to go and read this blog post!
Help on Movable Type Blog Format — Jing Help Center
Help in a Movable Type Blog Format — Jing Help Center
How I write Help for a topic-based help …
How I write Help for a topic-based help system
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