Added by Tom Johnson on February 6, 2009
Examples of blogs as online help and release notes | just write click.
Posted in blogs | Tagged blogs, online help, release notes, social media
Added by annegentle on February 5, 2009
I found Kick Butt With Internal Site Search Analytics helpful when analyzing search terms used on our external help site.
Posted in blogs | Tagged google, online help, search, user assistance
Added by Tom Johnson on November 17, 2008
PDF Manuals: The Wrong Paradigm for an Online Experience :: UXmatters
Posted in blogs | Tagged online help, paper, printed PDF
Added by Tom Johnson on October 13, 2008
Evaluating Online Help — a Set of Criteria
Posted in blogs | Tagged online help, usability
Added by Tom Johnson on August 7, 2008
Instructional Text in the User Interface: Some Counterintuitive Implications of User Behaviors :: UXmatters.
Posted in blogs | Tagged online help, placement, usability
Added by Tom Johnson on August 5, 2008
Can online help show “read wear?” | just write click.
Posted in blogs | Tagged online help, strategies