Added by Dennis Crane on May 14, 2009
Does the good documentation increase the load of technical support?
Scott, an ISV-entrepreneur, on BoS forum has recently complained that since their company had reached a new level of technical documentation the number of service requests grew up.
Posted in blogs | Tagged documentation, software
Added by Tom Johnson on October 6, 2008
HelpScribe: Why software is the best technical writing field
Posted in blogs | Tagged careers, IT field, software
Added by Doc-Guy on September 2, 2008
MadCap Flare 4 Preview (aka Ten Things to Love about Flare 4).
This is an article I wrote today with a sneak preview look at MadCap Software’s Flare 4 release, due out before the end of the Summer. The article describes ten features and enhancements that I like in Flare 4. I hope you enjoy this [...]
Posted in blogs | Tagged Flare 4, MadCap Flare, madcap software, software